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Privacy Policy

MADMEN HR, S.L. hereby sets forth its privacy policy regarding personal data. Use of the website does not require the user to provide any information regarding their identity, and such information cannot be linked to a specific user by the company. In the event that personal data is provided, such data will be collected and used in accordance with the restrictions and rights set forth in the aforementioned regulation.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The DATA CONTROLLER for your data is MADMEN HR, S.L.

Tax ID: B73995540

Mailing address: SANTA GERTRUDIS No. 2, 10th Floor, Suite C, 30001 – MURCIA (MURCIA).

Phone: 968788367

Email: proteccióndedatos@llaollao.es

2. WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services, or features you wish to use at any given time, we will need to process certain types of data.

In general, such data will consist of the following, as applicable:

Your identifying information (for example: your first name, last name, language, country from which you interact with us, contact information, etc.).

Connection, geolocation, and browsing data (for example, if you interact with us via your mobile device).

Marketing information if you are subscribed to our newsletter.

Information about their tastes and preferences.

Property and financial information (if you are applying to become a franchisee)

Please note that when we ask you to provide your personal information to grant you access to a feature or to process your franchise application, we will mark certain fields as required, as we need this information to respond to your inquiry.

Please note that if you choose not to provide us with this information, we may not be able to process your request

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

To respond to requests for information.

We process only the personal data that is strictly necessary to manage or resolve your request or inquiry.

To respond to the request from “I WANT TO BE A FRANCHISEE”

Respond to franchise inquiries, provide information about the possibility of opening a llaollao franchise, assist with the steps leading up to signing a franchise agreement, and keep you informed about new services and/or products

For home delivery

Home deliveries are made through the various available platforms. Personal information is provided to the platform by the user, and llaollao does not have access to it.

For marketing purposes and the Llaollao Club

If you subscribe to our newsletter or join our llaollao loyalty club, your personal data will be shared with Salesforce Spain S.L.—a simplified joint-stock company registered in the Madrid Commercial Registry under page number M-394078 of volume 22093, with its registered office located at Paseo de la Castellana 79, 28046 Madrid.

Please remember that you can unsubscribe from the newsletter at any time, free of charge, by contacting MADMEN HR, S.L. at proteccióndedatos@llaollao.es.

Promotional activities may be carried out (for example, to organize contests). By participating in any promotional activity, you authorize us to process your data as required by each promotional activity and to share such data through various channels, such as social media or our own platform. For each promotional campaign in which you participate, the terms and conditions will be available, providing you with more detailed information about how your data is processed.

For social media management

If you follow us or contact us through the various social media platforms where we are active, we will process the information you provide us through those platforms for the sole purpose of responding to your messages or comments and managing our contact list.

Usability and Quality Analysis to Improve Our Services

If you access our Platform, please be advised that we will process your browsing data for analytical and statistical purposes—that is, to understand how users interact with our Platform so that we can make improvements to it. In addition, we occasionally conduct quality surveys and initiatives designed to gauge the satisfaction levels of our customers and users and identify areas where we can improve.

3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it; thus, we will rely on different legal bases depending on the following purposes:

Customer Service.

The legal basis for the processing of your data is your informed consent to respond to inquiries submitted through the website, which implies your acceptance of these terms and conditions.

I Want to Become a Franchisee

The legal basis is the informed consent of the data subject.

Marketing.

The legal basis for processing your data for marketing purposes is the consent you provide.

For example, when you agree to receive personalized information through various channels, when you authorize the sending of information or promotions, or when you accept the legal terms and conditions for participating in a promotional campaign.

Social Media

The legal basis is informed consent to respond to inquiries submitted through the social network, as well as the moment when a user follows us and wishes to be part of our contact list.

Usability and Quality Analysis

MADMEN HR, S.L.’s legitimate interest in analyzing the Platform’s usability and user satisfaction levels in order to improve the user experience when navigating the website.

4. HOW LONG WILL WE RETAIN YOUR DATA?

1. Customer Service: I want to become a franchisee.

We will process your data for as long as necessary to respond to your request or inquiry.

2. Marketing and Club llaollao

We will process your data until you request to be removed from our list or cancel your subscription.

3. Social Media

We will process your data for as long as necessary to respond to your request or inquiry and for as long as you follow our profile.

*** Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently retain it, duly stored and protected, for as long as liabilities arising from the processing may exist, in compliance with the regulations in effect at any given time. Once any potential legal actions in each case have expired, we will proceed to delete the personal data.

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes set forth in this Privacy Policy, we need to provide access to your personal data to third parties who assist us in providing the services we offer to you, as detailed below:

Salesforce, if you subscribe to our newsletter or register for the Club llaollao.

Technology Service Providers

Suppliers and partners providing logistics, transportation, and delivery services.

If you request information about franchises, your personal data may be shared with LLAO LLAO ESPAÑA, S.L.; LLAO LLAO ÁFRICA, S.L., LLAO LLAO AMÉRICA, S.L., LLAO LLAO EUROPA, S.L., LLAO LLAO ASIA, S.L., and LLAO LLAO PACÍFICO, S.L.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR INFORMATION?

We are committed to respecting the confidentiality of your personal information and to ensuring that you can exercise your rights.

You may exercise these rights at no cost by sending an email to proteccióndedatos@llaollao.es, simply stating the reason for your request and the right you wish to exercise.

If we deem it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis for processing your data, you have the right to:

  • Request access to the data we have about you.
  • Request that we correct the information we already have on file. Please note that by actively providing us with your personal information through any means, you warrant that it is true and accurate and agree to notify us of any changes or modifications to it.
  • Request that we delete your data to the extent that it is no longer necessary for the purposes for which we need to process it, as we have previously informed you, or to the extent that we no longer have a legal basis for doing so.
  • Request that we restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to retain it beyond the necessary time frame in case you may need it. If you have provided your consent for the processing of your data for any purpose, you also have the right to withdraw that consent at any time.

Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we would like to inform you of your right to file a complaint with the relevant data protection supervisory authority, specifically the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

7. CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy as we deem appropriate. If we do so, we will notify you through various channels on the Platform, or even send you an email when the change in question is significant to your privacy, so that you can review the changes, evaluate them, and, if appropriate, object to them or opt out of a service or feature.

8. INFORMATION ABOUT COOKIES

We use cookies and similar technologies to make it easier for you to navigate the Platform, to understand how you interact with us, and, in certain cases, to show you ads based on your browsing habits. Please read our Cookie Policy for more details about the cookies and similar technologies we use, their purpose, and other relevant information.

9. INFORMATION ABOUT FRAUD IN THE CLUB LLAOLLAO APP

The Club llaollao app must be used ethically and responsibly. It is crucial that all users understand that fraudulent use of the platform or improper manipulation of purchase points is not permitted.

Fraudulent use of the app includes, but is not limited to, activities such as:

Impersonation: It is not permitted to create fake profiles or use other people’s identities to gain undue advantages or benefits.

Use of False Information: Providing inaccurate or misleading information during the registration process or while using the app is strictly prohibited.

Illegal Activities: Any activity that is illegal or violates the app’s terms of service will be reported and handled in accordance with applicable law.

In addition, adding unfulfilled or fraudulent purchases is a serious violation of our policies. This includes any attempt to manipulate the system to obtain benefits to which you are not legitimately entitled.

Therefore, we ask all users to act with integrity and responsibility when using the app. If we detect any fraudulent activity or manipulation of points, llaollao reserves the right to take appropriate action, which may include suspending or deleting the offender’s account.